Thinking Out Loud

My son, Noah, and I developed a new communication tool. It’s versatile, has many applications and is straightforward. Fast Company just published an article about it (click here). We’ve used it to:

• Guide leadership communication
• Focus professional development conversations
• Structure difficult conversations
• Plan communication strategies
• Diagnose communication breakdowns

This tool can also be used in your personal life and in conjunction with the Communication Styles Framework, which gives it even more strength. After you read the article at Fast Company, if you’d like to know more I can send you the original article which has more detail.

Daniel becomes easily irritated when Jon speaks. The two men sit on a community development committee in the town where they live. Both are well respected and valued for their participation. They don’t know each other personally even though they have served together for years. Each represents a different constituency, but that’s not the source of their friction.  Read More

Relationship marketing is a term coined over twenty years ago and shined a light on the client/customer relationship. Previously, marketing attention was primarily on making the sale, although successful businesses recognized that an on-going relationship with the customer was essential to success.  But as business became more competitive customer retention had a stronger place in marketing programs and more resources were put into staying connected to customers.

I’ll be sharing a new tool at the Hancock County Trade Show & Business Conference on Thursday April 24th, 2014 that gives focus to the client/customer relationship and how to navigate it successfully after the sale.  For more information, click here.

Okay, that’s a bit of a highfaluting title and since I’m not one for jargon, I won’t use it again. It came out of a conversation with a friend.  We were discussing an observation he had, and the two of us were trying to come up with a name for it. Actually, it is descriptive and a message to the listener. So, what does it really mean?  Read More