Thinking Out Loud

Joshua owns and runs a small business with fifteen employees. He enjoys managing and takes pride in his ability to work with others. Delegating, in particular, is important to his philosophy of running the business. He wants others to take initiative, responsibility, and feel empowered on the job. So, he tries to be clear about his expectations but also encourages employees to take some risks and not be afraid to make mistakes. Read More

Stating the obvious—one of those phrases I say frequently in the office—is an interpersonal communication basic. As a prevention tool, stating the obvious is very effective. Let me give a quick example to illustrate the point. Read More