In my consulting work with parents of young children, I encourage parents to notice what the child notices and then to make a comment. To some degree this is natural. When, for example, there is a loud airplane overhead and the child looks up, it is common for the parent to say, “Oh, there goes an airplane.” Read More
Many of us take pride in expressing ourselves clearly and precisely to achieve effective communication. Of course this is a worthy pursuit . . . but oh, if it were only that easy. The communication equation has two sides and if the communication is not received accurately, then it is not effective. “That’s not my fault,” says the speaker. “I was specific and clear.” End of discussion? Not yet. Read More