Thinking Out Loud

You Really Should

“You really should find a way to . . .” Kim never completed her sentence or expressed her enthusiasm about an idea Josh had because he bristled when he heard the word should. Read More

Communication Styles Teamwork

What’s the big picture look like, Jonas?

Words, Luanne—what words do we need here?

What do you know about our customer, Jeff, in terms of what really matters to them?

How can we line up the pieces to this to make it hang together, Will?”

Are there some symbols that pop to mind, Sarah?

Jon, what values are we really talking about?

These are natural questions that evolve when the members of a project team understand each other’s individual processing/communication styles. The questions tap into the strengths of each one, taking into account a range of skills in different domains. Words, images, numbers, feelings, client relationship, the big picture, the structure—these “languages” come together as this team develops a project for their customer. Read More

Dangerous Interpretations

I listened to part of Weekend Edition this past Sunday on NPR and heard the letters-to-the-editor segment. Some of the letters referenced a story last weekend about PTSD in military personnel. The letters criticized someone interviewed who used the term, “former veterans.” Read More

But, I Was Absolutely Clear

Many of us take pride in expressing ourselves clearly and precisely to achieve effective communication. Of course this is a worthy pursuit . . . but oh, if it were only that easy. The communication equation has two sides and if the communication is not received accurately, then it is not effective. “That’s not my fault,” says the speaker. “I was specific and clear.” End of discussion? Not yet. Read More