Thinking Out Loud

Revisiting—a critical communication skill

When communication breaks down, you must try to fix it; but when things go badly, it is very difficult to go back and risk the same breakdown. If you revisit the problem at hand, you must be prepared to do something different. Too often, the revisiting is done by restating what you already said, which will likely result in the other party restating what they already said. Then, it’s strike two. Read More

Giving Attention

My friend Al has a twenty-one-year-old cat. Not many cats live that long. Al has a few cats and takes good care of them. Two of them are pretty young, frisky, and demand attention. As expected, the old cat has become quieter and less active. Read More