Stating the obvious—one of those phrases I say frequently in the office—is an interpersonal communication basic. As a prevention tool, stating the obvious is very effective. Let me give a quick example to illustrate the point. Read More
“I accept full responsibility” is the politically correct statement when mistakes are made. We’ve heard this over and over from CEO’s, government officials, and other leaders. Like many politically correct phrases, it so often rings hollow and is followed by a list of reasons justifying a lack of responsibility for the “mistakes.” Read More
Do You Know What I Mean?—Discovering Your Personal Communication Style was published one year ago. I’ve enjoyed having contact with many new people as a result of publishing this book and gotten a lot of worthwhile, positive feedback—all of which is gratifying. Read More
I just finished reading How by Dov Seidman, an inspiring book about creating values driven organizations that promote team work, mutual accountability, and individual leadership. It is possible to do this; Seidman includes lots of great examples of organizations of every size. This is particularly inspiring when put against news—and we’ve all heard it—of a company that relocates because of the “quality of the workforce.” Read More