Jonah runs a non-profit, community development organization. He is very enthusiastic about his job, likes the people he works with, and is motivated to bring the organization to a higher level. His management team consists of an assistant director, administrative assistant, finance person, research director, outreach director, and development director. They are a congenial group, support each other, and have respect for Jonah. Read More
Ellen is a project manager in a small software development firm. She is well organized and enjoys working with people. She has enough of a technical background to connect with her team and excels in her management skills. Her boss, Jeri, is an ideas person, very creative and tireless. Dedicated to the company and the mission, she is the heart of the organization. Read More
Many of us take pride in expressing ourselves clearly and precisely to achieve effective communication. Of course this is a worthy pursuit . . . but oh, if it were only that easy. The communication equation has two sides and if the communication is not received accurately, then it is not effective. “That’s not my fault,” says the speaker. “I was specific and clear.” End of discussion? Not yet. Read More
Note: The following story comes from my practice and is more about processing style than communication style. The two are aligned and sometimes the separating line is faint and fine: when we process information, after all, we are in communication with ourselves. Read More