Stating the obvious—one of those phrases I say frequently in the office—is an interpersonal communication basic. As a prevention tool, stating the obvious is very effective. Let me give a quick example to illustrate the point. Read More
“The road to hell is paved with good intentions,” the saying goes. We all know what that really means: If you don’t ever follow through, then talk is cheap. There’s a point to be made, yet the idea of having good intentions often gets a bad rap. Read More
“I accept full responsibility” is the politically correct statement when mistakes are made. We’ve heard this over and over from CEO’s, government officials, and other leaders. Like many politically correct phrases, it so often rings hollow and is followed by a list of reasons justifying a lack of responsibility for the “mistakes.” Read More
I just finished reading How by Dov Seidman, an inspiring book about creating values driven organizations that promote team work, mutual accountability, and individual leadership. It is possible to do this; Seidman includes lots of great examples of organizations of every size. This is particularly inspiring when put against news—and we’ve all heard it—of a company that relocates because of the “quality of the workforce.” Read More