Why is interpersonal communication often so confounding, demanding, and just plain hard? From the communication styles perspective that’s easy to answer because when you are accounting for all seven communication components of both individuals there’s a lot going on—words, tone of voice, reasoning, images, feelings, internal awareness, and more. Read More
Each workday afternoon at around 4:10 Joan begins straightening up her desk, putting files and objects where they belong, hesitating now and then as she holds or looks through some papers. Overall, she moves energetically and seems very purposeful and cheerful as she edges toward quitting time at 4:30. Read More
Laura walked up to Carrie and began talking about something as if they had been interrupted a few minutes earlier and were simply continuing the conversation. In fact, it was the first time they had seen each other at work that day, so Carrie had no idea what Laura was referring to. Read More
Judy got promoted at the radio station where she works. Because she learns quickly, has a good work ethic and has good rapport with her co-workers the promotion seemed natural. Virtually everyone thought it was a good move. Judy, of course, felt a little in over her head but was confident that she could learn to be a good manager. Read More