In third grade, I helped a kid who always got into trouble. I befriended him and coached him in how to get along with the teacher. I used eye contact, smiles, and directives about what to say and what not to say and told him when to apologize. This was an eight-year-old’s version of helping people get along better. Over the years I’ve gained more sophistication and communication skills but some of my early instincts still apply. Read More
Laura walked up to Carrie and began talking about something as if they had been interrupted a few minutes earlier and were simply continuing the conversation. In fact, it was the first time they had seen each other at work that day, so Carrie had no idea what Laura was referring to. Read More
One of Adam’s unique talents is knowing when someone doesn’t quite “have it right.” In other words, when he hears someone talking about something he can tell if they have all the correct information. Of course this isn’t fool proof but more often than not, in his work as a project manager, he is on the mark with this instinct. Read More
The Communication Styles Framework illuminates how you process information and, therefore, interact with others. The seven processing dimensions (or components, as they are called) combine differently for each individual to form a unique communication style. All seven are active ingredients in each individual, but two or three are most easily identified (Core Processing Strengths). Read More