Daniel becomes easily irritated when Jon speaks. The two men sit on a community development committee in the town where they live. Both are well respected and valued for their participation. They don’t know each other personally even though they have served together for years. Each represents a different constituency, but that’s not the source of their friction. Read More
Okay, that’s a bit of a highfaluting title and since I’m not one for jargon, I won’t use it again. It came out of a conversation with a friend. We were discussing an observation he had, and the two of us were trying to come up with a name for it. Actually, it is descriptive and a message to the listener. So, what does it really mean? Read More
I recently conducted a workshop on leadership and communication styles, something I do regularly. A number of participants worked in the same organization, most were attending individually. Afterwards, as I gathered my materials and prepared to leave, one of the participants re-entered the room and asked to talk with me for a few minutes. Read More
At the end of the day, many of us cruise through our inbox hoping to quickly respond to email messages, lightening the load for the next day. If you’re on the receiving end of the response, you can usually tell by the tone and structure of the reply if it was done hurriedly. And likely, because you’ve done this yourself, you can empathize with the sender. Read More