Thinking Out Loud

Kindness from 9 to 5 (and Beyond)…Why Not?

What keeps managers from being kind to those who report directly to them? When asked they might say they were angry or hurt, felt let down or lost trust. Most managers believe it’s perfectly okay to express these feelings, but this belief does not justify being unkind. The reason why we treat people unkindly is fear. So what is the difference between expressing, say, anger and being unkind (we’ll get to the fear part later)?  Read More